Our customer engineering team is critical to Retool: it drives most of our future growth, primarily by working closely with potential customers, and ensuring customers themselves are successful with Retool. Our customers are primarily engineers and it’s important to build excellent working relationships with our key stakeholders while supporting their needs within their instance of Retool.
Our customer base has doubled over the last year and in order to continue supporting our customers, we need someone like you to join the team to divide and conquer.
You will completely own the technical relationship with our customers, from getting ramped with their use-cases to helping them troubleshoot. You’ll manage our custom Slack channels with our enterprise customers and check in with them frequently through regular calls and meetings. You’ll also be responsible for training them on new Retool products and features and ensure they’re able to gain the most value from Retool. And as you’ll know the ins and outs of our customers’ accounts, you’ll also drive upsell conversations. Ultimately, we’ll look to you to ensure they are successful and happy building internal apps atop of Retool.
You’ll join our small-but-mighty Success team and partner with other customer engineers to support our customers. You’ll work cross-functionally with team members ranging from support engineering to marketing, and you’ll partner with our CEO and CTO to navigate some upsell conversations.
You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and enjoy spending time together. If this sounds like you, we’d love to hear from you!