At Webflow we are creating a new way for anyone to create software, by making it visual. We believe by lowering the barriers of the development process, we can create more opportunities for people to partake in the incredible wealth creation process that technology brings.
Over 40,000 designers, developers, and business owners rely on Webflow for their online presence.
We are looking for a Customer Support Specialist to join us in the APAC region and help make Webflow be the best product possible. As a valued member of Webflow, your advocacy for our customers will drive new features and enhancements that our community needs. You’ll be supported and empowered to make decisions with autonomy for our customer base, and work closely with your team and manager to find areas of improvement within our product and services. You’ll collaborate with multiple teams, work across various disciplines and conquer many satisfying challenges. Each day you’ll be working towards profoundly transforming software development.
Webflow is a distributed company meaning our main office is located in San Francisco but a large percentage of our workforce is distributed across the globe.
Webflow’s Customer Support Specialists are responsible for providing consistently high-quality customer experiences for all our customers.
We’d love to chat!
In this role, your primary responsibility will be to help customers in support queues including but not limited to Help Scout, Github, the Webflow Forum, and Twitter. You’ll be one of the primary points of contact between Webflow customers and Webflow as a company, responsible for filing bugs, troubleshooting issues, and collaborating with the team to provide an excellent customer experience — and help make Webflow the best product possible.
You'll help customers with account and billing issues, answer questions about Webflow, and provide valuable customer feedback to other departments.
Other duties may revolve around helping customers with complex issues and questions. This can include troubleshooting issues reported by customers, creating internal bug reports and enhancement requests, and working with our Engineers and Product Managers to ensure we answer technical inquiries and resolve issues in a timely manner.
As a valued member of Webflow, your advocacy for our customers will drive new features and enhancements that our community needs. You’ll be supported and empowered to make decisions with autonomy for our customer base, and work closely with your team and manager to find areas of improvement within our product and services.
At Webflow, we take pride in promoting and maintaining work life balance. We are open to differing and flexible schedules/work hours.
Working remotely as a member of a distributed team can be a challenge. We are seeking those up for the challenge! Challenges include limited social interaction, communication hurdles, managing distractions, and working across timezones. Other requirements include:
Build a Webflow site telling us why you want to work at Webflow, and why we should hire you, and submit your application .
Please include a link to your resume/CV and be ready to provide previous references upon interview!