Support Operations Data Platform

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Support Operations Data Platform

product experience

At Airtable we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” Our Customer Support team supports a diverse and dynamic range of use cases and users, from cattle farmers, to individual artists, to Fortune 500 companies and governments. As part of the Support Operations Data Platform team, you’ll be defining critical metrics and building the reporting platform to provide the team with relevant insights on operations and outcomes. Your work will be critical in enabling the team to experiment, scale, and improve constantly.

There is a lot of building to do. We’re looking for folks who know what good looks like, but who are flexible, resourceful, collaborative and really excited to join us on our adventure to figure out both the right long term vision and the right next steps for tomorrow.  

What you'll do

As part of the Support Operations Data Platform team, you will:

  • Define, manage and provide insights on key performance metrics.
  • Create usable, scaled reporting targeted to each teams’ objectives and workflows.
  • Create instrumentation for support teams to act upon customer data insights.
  • Define relevant data tables, and work with partner teams to build and manage them.
  • Partner closely with cross-functional teams to identify ways to make relevant data available to improve workflows and customer engagement across sales, customer success, and support.

Who you are

  • You have 3+ years prior experience in analytical and reporting roles for support operations in a high growth company.
  • You take a proactive, consultative approach, building trust consistently and quickly.
  • You have an enthusiastic “roll up your sleeves” mentality.
  • You work well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment.
  • You are strong in excel and analytical tools. You are advanced with SQL or have a demonstrated ability to ramp quickly on analytical tools.

What we offer

Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group

  • Learning & Development: we offer a $2,000 per year stipend for your personal career development
  • Gym Membership: we’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym
  • Catered lunches: we have high-quality catered lunches every day and well-stocked kitchens. We'll also reimburse you for any reasonable food expenses incurred while working
  • Generous PTO, sick leave, and parental leave

About Airtable

Airtable's mission is to democratize software creation. We believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet that few people can actually access it as a creative medium. Airtable enables everyone to experience the power of creating, not just using, software.

Headquartered in San Francisco, Airtable has raised $170M in venture funding to date, most recently a $100M Series C from Benchmark, Thrive, and Coatue.

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