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❓Customer Support Flow with Zendesk and Slack
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❓Customer Support Flow with Zendesk and Slack

Link to Demo

In this tutorial you will learn how to receive Zendesk tickets within Slack and how to create Slack tickets from within your Slack channels.

What you'll need

  • Zendesk
  • Slack

Estimated time to complete

  • 10-15 minutes

You must be a member to view the full lesson

Join Makerpad today

Makerpad is home to over 10 thousand folks learning to automate business workflows and build projects without code. Access PRO content, join the community & get expert support.
Learn how to build without code today
You're in 😍- check your email to get started. Tweet me what you want to build to see how to do it without code.
Oops! Something went wrong while submitting the form.
Get up to $200 by referring a friend

Within Slack, under Recent Apps select Add more apps. Search for Zendesk and click Add to Slack. Click Continue and then select channels. Enter in your Zendesk subdomain → Allow → Open Slack (x2).

In Slack, hit Get Started and set-up your ticket notifications.

In Zendesk, go to Settings → Channels → Widget. Customize your settings then click over to Setup and copy to clipboard. Embed this code to your site on pages where you want a support widget.

I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @amiedelisa or @makerpad.

For access to this full tutorial please head over to https://www.makerpad.co

If you'd like this template, message @bentossell on Slack with your email for the account to send this template.

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