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Customer Support Flow with Zendesk and Slack

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In this tutorial you will learn how to receive Zendesk tickets within Slack and how to create Slack tickets from within your Slack channels.

What you'll need

  • Zendesk
  • Slack

Estimated time to complete

  • 10-15 minutes

The full tutorial is available for pro members only

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Within Slack, under Recent Apps select Add more apps. Search for Zendesk and click Add to Slack. Click Continue and then select channels. Enter in your Zendesk subdomain → Allow → Open Slack (x2).

In Slack, hit Get Started and set-up your ticket notifications.

In Zendesk, go to Settings → Channels → Widget. Customize your settings then click over to Setup and copy to clipboard. Embed this code to your site on pages where you want a support widget.

I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @amiedelisa or @makerpad.

For access to this full tutorial please head over to https://www.makerpad.co

In this tutorial you will learn how to receive Zendesk tickets within Slack and how to create Slack tickets from within your Slack channels.

What you'll need

  • Zendesk
  • Slack

Estimated time to complete

  • 10-15 minutes

Within Slack, under Recent Apps select Add more apps. Search for Zendesk and click Add to Slack. Click Continue and then select channels. Enter in your Zendesk subdomain → Allow → Open Slack (x2).

In Slack, hit Get Started and set-up your ticket notifications.

In Zendesk, go to Settings → Channels → Widget. Customize your settings then click over to Setup and copy to clipboard. Embed this code to your site on pages where you want a support widget.

I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @amiedelisa or @makerpad.

For access to this full tutorial please head over to https://www.makerpad.co

In this tutorial you will learn how to receive Zendesk tickets within Slack and how to create Slack tickets from within your Slack channels.

What you'll need

  • Zendesk
  • Slack

Estimated time to complete

  • 10-15 minutes

Within Slack, under Recent Apps select Add more apps. Search for Zendesk and click Add to Slack. Click Continue and then select channels. Enter in your Zendesk subdomain → Allow → Open Slack (x2).

In Slack, hit Get Started and set-up your ticket notifications.

In Zendesk, go to Settings → Channels → Widget. Customize your settings then click over to Setup and copy to clipboard. Embed this code to your site on pages where you want a support widget.

I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @amiedelisa or @makerpad.

For access to this full tutorial please head over to https://www.makerpad.co

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Within Slack, under Recent Apps select Add more apps. Search for Zendesk and click Add to Slack. Click Continue and then select channels. Enter in your Zendesk subdomain → Allow → Open Slack (x2).

In Slack, hit Get Started and set-up your ticket notifications.

In Zendesk, go to Settings → Channels → Widget. Customize your settings then click over to Setup and copy to clipboard. Embed this code to your site on pages where you want a support widget.

I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @amiedelisa or @makerpad.

For access to this full tutorial please head over to https://www.makerpad.co