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Customer Support Flow with Zendesk and Slack

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In this tutorial you will learn how to receive Zendesk tickets within Slack and how to create Slack tickets from within your Slack channels.

What you'll need

  • Zendesk
  • Slack

Estimated time to complete

  • 10-15 minutes

Within Slack, under Recent Apps select Add more apps. Search for Zendesk and click Add to Slack. Click Continue and then select channels. Enter in your Zendesk subdomain → Allow → Open Slack (x2).

In Slack, hit Get Started and set-up your ticket notifications.

In Zendesk, go to Settings → Channels → Widget. Customize your settings then click over to Setup and copy to clipboard. Embed this code to your site on pages where you want a support widget.

I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @amiedelisa or @makerpad.

For access to this full tutorial please head over to https://www.makerpad.co

Access this tutorial for free

In this tutorial you will learn how to receive Zendesk tickets within Slack and how to create Slack tickets from within your Slack channels.

What you'll need

  • Zendesk
  • Slack

Estimated time to complete

  • 10-15 minutes

Within Slack, under Recent Apps select Add more apps. Search for Zendesk and click Add to Slack. Click Continue and then select channels. Enter in your Zendesk subdomain → Allow → Open Slack (x2).

In Slack, hit Get Started and set-up your ticket notifications.

In Zendesk, go to Settings → Channels → Widget. Customize your settings then click over to Setup and copy to clipboard. Embed this code to your site on pages where you want a support widget.

I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @amiedelisa or @makerpad.

For access to this full tutorial please head over to https://www.makerpad.co

Become a Pro member to access all content

240+ instructional videos led by professionals
Weekly expert workshops and replays
1-1 consultation with the Makerpad team
Over $50k in discounts for tools
Private peer community
Profile for tracking progress and sharing your work
Yearly pricing
$249/year
Start your 7 day free trial*
Get PRO Yearly
Lifetime pricing
$600billed once
Start your 7 day free trial*
Get PRO Lifetime

In this tutorial you will learn how to receive Zendesk tickets within Slack and how to create Slack tickets from within your Slack channels.

What you'll need

  • Zendesk
  • Slack

Estimated time to complete

  • 10-15 minutes

Within Slack, under Recent Apps select Add more apps. Search for Zendesk and click Add to Slack. Click Continue and then select channels. Enter in your Zendesk subdomain → Allow → Open Slack (x2).

In Slack, hit Get Started and set-up your ticket notifications.

In Zendesk, go to Settings → Channels → Widget. Customize your settings then click over to Setup and copy to clipboard. Embed this code to your site on pages where you want a support widget.

I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @amiedelisa or @makerpad.

For access to this full tutorial please head over to https://www.makerpad.co

In this tutorial you will learn how to receive Zendesk tickets within Slack and how to create Slack tickets from within your Slack channels.

What you'll need

  • Zendesk
  • Slack

Estimated time to complete

  • 10-15 minutes

Within Slack, under Recent Apps select Add more apps. Search for Zendesk and click Add to Slack. Click Continue and then select channels. Enter in your Zendesk subdomain → Allow → Open Slack (x2).

In Slack, hit Get Started and set-up your ticket notifications.

In Zendesk, go to Settings → Channels → Widget. Customize your settings then click over to Setup and copy to clipboard. Embed this code to your site on pages where you want a support widget.

I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @amiedelisa or @makerpad.

For access to this full tutorial please head over to https://www.makerpad.co

Access this tutorial for free

In this tutorial you will learn how to receive Zendesk tickets within Slack and how to create Slack tickets from within your Slack channels.

What you'll need

  • Zendesk
  • Slack

Estimated time to complete

  • 10-15 minutes

Within Slack, under Recent Apps select Add more apps. Search for Zendesk and click Add to Slack. Click Continue and then select channels. Enter in your Zendesk subdomain → Allow → Open Slack (x2).

In Slack, hit Get Started and set-up your ticket notifications.

In Zendesk, go to Settings → Channels → Widget. Customize your settings then click over to Setup and copy to clipboard. Embed this code to your site on pages where you want a support widget.

I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @amiedelisa or @makerpad.

For access to this full tutorial please head over to https://www.makerpad.co

In this tutorial you will learn how to receive Zendesk tickets within Slack and how to create Slack tickets from within your Slack channels.

What you'll need

  • Zendesk
  • Slack

Estimated time to complete

  • 10-15 minutes

Within Slack, under Recent Apps select Add more apps. Search for Zendesk and click Add to Slack. Click Continue and then select channels. Enter in your Zendesk subdomain → Allow → Open Slack (x2).

In Slack, hit Get Started and set-up your ticket notifications.

In Zendesk, go to Settings → Channels → Widget. Customize your settings then click over to Setup and copy to clipboard. Embed this code to your site on pages where you want a support widget.

I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @amiedelisa or @makerpad.

For access to this full tutorial please head over to https://www.makerpad.co