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Customer Support Flow with Zendesk and Slack

This tutorial is available for pro members only

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‍

In this tutorial you will learn how to receive Zendesk tickets within Slack and how to create Slack tickets from within your Slack channels.

What you'll need

  • Zendesk
  • Slack

Estimated time to complete

  • 10-15 minutes

The full tutorial is available for pro members only

Request access

‍

Within Slack, under Recent Apps select Add more apps. Search for Zendesk and click Add to Slack. Click Continue and then select channels. Enter in your Zendesk subdomain → Allow → Open Slack (x2).

In Slack, hit Get Started and set-up your ticket notifications.

‍

In Zendesk, go to Settings → Channels → Widget. Customize your settings then click over to Setup and copy to clipboard. Embed this code to your site on pages where you want a support widget.

I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @amiedelisa or @makerpad.

For access to this full tutorial please head over to https://www.makerpad.co

‍

In this tutorial you will learn how to receive Zendesk tickets within Slack and how to create Slack tickets from within your Slack channels.

What you'll need

  • Zendesk
  • Slack

Estimated time to complete

  • 10-15 minutes

‍

Within Slack, under Recent Apps select Add more apps. Search for Zendesk and click Add to Slack. Click Continue and then select channels. Enter in your Zendesk subdomain → Allow → Open Slack (x2).

In Slack, hit Get Started and set-up your ticket notifications.

‍

In Zendesk, go to Settings → Channels → Widget. Customize your settings then click over to Setup and copy to clipboard. Embed this code to your site on pages where you want a support widget.

I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @amiedelisa or @makerpad.

For access to this full tutorial please head over to https://www.makerpad.co

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Lesson details

‍

In this tutorial you will learn how to receive Zendesk tickets within Slack and how to create Slack tickets from within your Slack channels.

What you'll need

  • Zendesk
  • Slack

Estimated time to complete

  • 10-15 minutes

‍

Within Slack, under Recent Apps select Add more apps. Search for Zendesk and click Add to Slack. Click Continue and then select channels. Enter in your Zendesk subdomain → Allow → Open Slack (x2).

In Slack, hit Get Started and set-up your ticket notifications.

‍

In Zendesk, go to Settings → Channels → Widget. Customize your settings then click over to Setup and copy to clipboard. Embed this code to your site on pages where you want a support widget.

I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @amiedelisa or @makerpad.

For access to this full tutorial please head over to https://www.makerpad.co

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‍

Within Slack, under Recent Apps select Add more apps. Search for Zendesk and click Add to Slack. Click Continue and then select channels. Enter in your Zendesk subdomain → Allow → Open Slack (x2).

In Slack, hit Get Started and set-up your ticket notifications.

‍

In Zendesk, go to Settings → Channels → Widget. Customize your settings then click over to Setup and copy to clipboard. Embed this code to your site on pages where you want a support widget.

I hope you enjoy this tutorial preview, if you have any questions please reach out on Twitter @amiedelisa or @makerpad.

For access to this full tutorial please head over to https://www.makerpad.co

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