How to send automated emails for customer support tickets with Zapier

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Setting up an automated email system allows your entire team to get notified in real time when a customer is submitting an issue.

With this tutorial, you'll learn how to set up the email and copy in the requesting customer to let them know you're working on their issue.

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Setting up an automated email system allows your entire team to get notified in real time when a customer is submitting an issue.

With this tutorial, you'll learn how to set up the email and copy in the requesting customer to let them know you're working on their issue.

Setting up an automated email system allows your entire team to get notified in real time when a customer is submitting an issue. In this video, we show you how to use Zapier to set up a team notification email, and how to copy in the requesting customer to let them know you're working on their issue.

To start, you'll need a Zapier account and a your Airtable base populated with data as per this video.

In Zapier, create a zap and choose Airtable. The trigger is 'New Record in Airtable.' Find your base and table. Then your action is going to be Send Outbound Email. Here is where you can customize your email that sends to a customer upon receipt of a customer ticket.

Become a Pro member to access all content

240+ instructional videos led by professionals
Weekly expert workshops and replays
1-1 consultation with the Makerpad team
Over $50k in discounts for tools
Private peer community
Profile for tracking progress and sharing your work
Yearly pricing
$249/year
Start your 7 day free trial*
Get PRO Yearly
Lifetime pricing
$600billed once
Start your 7 day free trial*
Get PRO Lifetime

Setting up an automated email system allows your entire team to get notified in real time when a customer is submitting an issue.

With this tutorial, you'll learn how to set up the email and copy in the requesting customer to let them know you're working on their issue.

Setting up an automated email system allows your entire team to get notified in real time when a customer is submitting an issue.

With this tutorial, you'll learn how to set up the email and copy in the requesting customer to let them know you're working on their issue.

Join today for free and access 200+ tutorials

Join Makerpad today and you'll get access to hundreds of tutorials and educational content to help you create projects, automate workflows, and build software, without writing code.

Learn alongside 4 thousand professionals, no coding required.

Get Started Free

Setting up an automated email system allows your entire team to get notified in real time when a customer is submitting an issue.

With this tutorial, you'll learn how to set up the email and copy in the requesting customer to let them know you're working on their issue.

Setting up an automated email system allows your entire team to get notified in real time when a customer is submitting an issue.

With this tutorial, you'll learn how to set up the email and copy in the requesting customer to let them know you're working on their issue.

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