Setting up an automated email system allows your entire team to get notified in real time when a customer is submitting an issue.
With this tutorial, you'll learn how to set up the email and copy in the requesting customer to let them know you're working on their issue.
You'll use Zapier to set up a team notification email. To start, you'll need a Zapier account and a your Airtable base populated with data as per this video.
In Zapier, create a zap and choose Airtable. The trigger is 'New Record in Airtable.' Find your base and table. Then your action is going to be Send Outbound Email. Here is where you can customize your email that sends to a customer upon receipt of a customer ticket.