Experience: Beginner

For those who want to:

  • Allow customers to submit support tickets
  • Track bug reports
  • Prioritize product roadmaps

Time to complete: <1hr

Inspired by Boxy Suite's setup of a customer support system with $0 and no code, our Creator in Residence Sara has built a tool-path to show you how you can do exactly the same.

With the videos in this tool-path, you'll learn how to use Airtable and Zapier to;

  • Customize a powerful Airtable template to use as the base of your support system
  • Link certain Airtable fields to assign and track support tickets
  • Set up multiple views across your Airtable base to sort and prioritize data
  • Set up forms and connect them to your system
  • Set up automated emails to notify your team and customers

Read more about Boxy Suite and how they built their customer support system here.

https://www.makerpad.co/posts/setup-a-customer-support-template-in-airtable
https://www.makerpad.co/posts/how-to-create-linked-fields-in-airtable
https://www.makerpad.co/posts/how-to-setup-multiple-views-in-airtable
https://www.makerpad.co/posts/creating-customizing-and-pre-filling-forms-in-airtable
https://www.makerpad.co/posts/how-to-send-automated-emails-for-customer-support-tickets-with-zapier

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